Operations + Maintenance
The rating system for existing buildings. Operations + Maintenance measures whether the day-to-day decisions within a building reflect a genuine, lasting commitment to the people it serves and the communities around it.
For buildings that were not originally designed with equity in mind, this track provides a clear pathway to certification based on how they operate today.
Developers
For projects where you own the building or space and oversee its long-term operations, maintenance, and act as landlord. This includes property owners who manage tenant relationships, oversee building-wide operations, and have control over major operational decisions.
Start project → O+M:Occupiers
For projects where you are a tenant or property owner with no landlord duties or control over tenant leasing. This covers situations where you operate within a space but don't control the broader building operations or tenant relationships.
Start project →Not sure which applies to your project? Contact our team to determine the right application for your specific situation.
Management & Reporting
Demonstrate ongoing commitment through operational policies, regular community communication, impact tracking systems, and transparent reporting on how your building serves its occupants and neighbors.
Vendor & Contractor Relations
Apply ethical standards to everyone who keeps your building running. Set clear expectations for service contractors, establish ethical procurement policies, and verify that suppliers meet human rights and labor standards.
Staff & Workplace Standards
Create equitable employment practices within your building operations. This covers fair compensation, professional development opportunities, workplace safety, and inclusive management practices for all building staff.
Tenant & Community Relations
Build active relationships beyond lease agreements. Provide tenant services that support success, develop community programs, establish local partnerships, and maintain ongoing dialogue with neighbors.
Health & Safety Management
Maintain building systems and practices that protect everyone who enters. This covers ongoing maintenance standards, occupant wellness programs, emergency preparedness, and proactive health and safety protocols.
Monitoring & Improvement
Track and improve your building's social impact over time through regular monitoring, feedback collection, performance assessment, and adaptive management practices that respond to changing community needs.
Who it’s for
Built for the teams that keep buildings running
The Operations + Maintenance track is designed for property managers, facility teams, and building operators who understand that equity is sustained through daily practice, not a one-time project.
Property Managers
Demonstrate measurable social equity outcomes to tenants, investors, and communities through verified operational practices.
Facility Teams
Apply a structured framework to maintenance, procurement, and service delivery that centers the needs of every building occupant.
Building Operators
Track and improve the operational practices that shape how equitably your building serves the people inside it and the community around it.
Capital Providers
Assess and demonstrate the social equity performance of assets in your portfolio through a structured, verified operational framework.
Bronze
Foundational commitment. The project meets baseline requirements across all four pillars, with a primary focus on identifying and avoiding harm to the people it affects.
Silver
Meaningful progress. The project goes beyond baseline in multiple areas and demonstrates documented outcomes that measurably benefit the people and communities it serves.
Gold
Active leadership. The project achieves high performance across all pillars, with innovative approaches that actively contribute to more equitable outcomes in procurement, the workplace, the community, and the supply chain.
Platinum
Industry benchmark. The project sets a standard for what social equity in the built environment can look like, with transformative, documented contributions to solutions that extend beyond the project itself.
Ready to operate with lasting commitment?
Register your building today or download the Standard to explore the Operations + Maintenance framework.